FAQS

HOW DO I CONTACT YOU?

You can email us at

 

or give us a call at 205.269.7931 or 205.471.2273.


WHERE ARE YOU LOCATED?

We're located only online at this time.


WHAT ARE YOUR HOURS?

Customer Service hours Monday-Friday 10-5:30 (central).

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards. We also offer Sezzle pay.


HOW MUCH IS SHIPPING?

Free for orders over $100.00. Purchases under $100.00 will be charged $8.95 Flat Rate Priority Mail


DO YOU GIVE REFUNDS?

We do not offer refunds. Store credit will be issued within 3 to 5 days after we receive your returned item(s) from you. You will be notified via email that the online credit has been issued.

*Please see our return policy under the Help tab on our home page for further detailed information on returns.*


HOW DO I RETURN?

To return an unworn item, please review the Return Policy.  Within the Policy is a Return Form that will need to be included with your return, and shipped to:

K+S Creations

107 Dogwood Drive

Haleyville, AL 35565


DO I PAY FOR RETURN SHIPPING?

Yes, the customer is responsible for return shipping and for shipping for all exchanges. 


WILL I RECEIVE A TRACKING NUMBER FOR MY SHIPMENT? 

Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment. You will need to sign up for email notifications in order to receive order and tracking info. 


HOW DO YOUR SIZES RUN?

We carry a vast variety of different  brands. Each brand and style fits differently. To get an idea of the fit, we will specify in the product description if a product runs bigger or smaller than normal. A size chart may also be included in the photos of the product.

If you have specific sizing questions, feel free to use our give us a call 205.269.7931 or 205.471.2273 or drop us an email at

 

We are always happy to help!

Contact form