SHIPPING & RETURNS
We offer Flat Rate Priority Mail shipping for only $8.00 on all U.S. orders. All Priority Mail shipments will take approximately 3-5 business days for processing time unless specific otherwise. Tracking information is provided via email to the customer at the time the order has completed processing. We do not process or ship orders on holidays.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We want your shopping experience at K+S Creations to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our simple returns policy below. If you have any questions, please email us at email@example.com or call us at 205.269.7931 or 205.471.2273.
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible). We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
Returns must be post marked within 14 days of the date you receive your shipment. No exceptions. Any returns postmarked after 14 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
CLEARANCE SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS CLEARANCE ITEMS.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
- We do not need to be notified of any return(s) prior to sending them to us.
- Returns must be post marked within 14 (fourteen) days of the date you receive your shipment.
- Returns must be received in unused condition!
- Clearance items are non-returnable!
- Custom items are non-returnable.
**If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, makeup or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
- Store credit will be issued within 3 to 5 days after we receive your returned item(s) from you. You will be notified via email that store credit has been issued.
ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.
Custom items (items with names or specific schools, etc., are non-returnable, UNLESS items are damaged and you have followed the damaged protocols above).
Please MAIL returns to:
205.269.7931 or 205.471.2273
Katie & Shonda
Hours are 9:00 am -5:00 pm, Monday-Friday